EXCHANGE POLICY

How to exchange product (Size):

In-Store Purchase

1. Visit Outpost Outlets where you make the purchase.

2. Bring along the original receipt with the item(S) you want to exchange. Please make sure the product is in original condition with original product packaging, price tags, and labels.

3. Our team will validate your request accordingly.

*Please visit our outlet within 14 days from your purchased date

Shopee

There are 2 ways to exchange size if you bought on Shopee:

1. Exchange at HQ

- Please chat us at shopee chat. 

- Please stated what size you want to exchange.

- We will send you a exchange template.

- Please contact us at the link given at the chat. 

*Please be informed that you have to pay for the shipping fee both ways, from you to us and additional RM10 for us to ship back to you. 

2. Exchange at Outpost's Outlets

- Please chat us at Shopee chat.

- Please stated what size you want to exchange and which outlets you want to go.

- Our team will check the stock whether it is available at the stated outlet.

- If it is available, we will prepare an exchange form for you.

- You can show the exchange form to the outlet's staff.

* Exchange at the outlets is depends on the availability of the size/product that you want to exchange

*Please contact our representative to get the form before you go to our outlets

*Exchange cannot be made if fail to show the form. Please contact us at 60169847559 to get the form. 

**Please contact us our within 14 days from your completed time on Shopee

**Example: You click 'Order Received' on 25/8/2022 on Shopee so you must contact us within 14 days from this date

 

*Outpost reserve the right for final decision