Back To School - Warranty Details

At OUTPOST, we take great pride in quality and design. Our School Uniform product has warranty to the original owner against defects in workmanship only for a period of 365 days. The warranty is valid for the original retail purchaser from the date of initial retail purchase date and is not transferable This warranty does not cover damage caused by accident, improper care, misuse, negligence, normal wear and tear (such as rips, tears, abrasions, UV degradation), or the natural breakdown of colors and materials over extended time and use.

 

Defects in materials (zippers, buttons ) or workmanship (stitches) are covered under the Warranty, and will be replaced or repaired at OUTPOST’s discretion. Materials or parts replaced may not be of the same design, colour or size from the original, which will not affect the functionability of the product.

 

Keep the original sales receipt. Proof of purchase is required to obtain warranty performance. Warranty claim for purchases from promotional counter will need to be reverted back to the same promotional counter.

 

OUTPOST dealers, service centers, or retail stores selling OUTPOST products do not have the right to alter, modify or in any way change the terms and conditions of the warranty. If your product is defective and is within your warranty period, email us at info@myoutpost.com.my in order to receive a Return Authorization form. Do not return product to OUTPOST without authorization.

 

You will be directed to attach a tag to the product that includes your name, address, daytime telephone number and description of the problem. Please mark the areas in question on the product with colored tape or masking tape, so we can find them easily, and make sure that your note describes their location. Include a copy of the original sales receipt.

 

All products returned for warranty must be properly cleaned. We understand that this may be inconvenient, but we want to ensure the health and welfare of our Warranty Department staff. All shipping to our Warranty Department must be pre-paid and insured. Please send the item using a shipping method that will provide you with a tracking number, and require a signature upon delivery. OUTPOST cannot be liable for lost in-bound packages.

 

Once we receive the product we will review for warranty repair and product will be repaired or replaced and returned. If the item is not under warranty we will contact you to discuss options and charges. Carefully package the product and send with insurance coverage to: The Warranty Department Camps & Apparels Corp. Sdn Bhd. No. 31 & 32 Jalan Perdana 10/12 Pusat Perdagangan Tasik Perdana Pandan Perdana 55300 Kuala Lumpur.

 

Our normal turnaround time is about six weeks, usually less. This includes the shipping time by ground to you. Under our warranty policy, the customer pays the shipping charges to send products to the Warranty Department. OUTPOST will absorb the return shipping charges by normal service via Postal Parcel Delivery that has a tracking number.

 

At OUTPOST, we take great pride in quality and design. Our School Uniform product has a warranty to the original owner against defects in workmanship only for a period of 365 days. The warranty is valid for the original retail purchaser from the date of initial retail purchase date and is not transferable This warranty does not cover damage caused by accident, improper care, misuse, negligence, normal wear and tear (such as rips, tears, abrasions, UV degradation), or the natural breakdown of colors and materials over extended time and use.

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